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Advantage International FAQs

AMERICAS
  Argentina
  Brazil
  Canada
  Central America
  Chile
  Colombia
  Mexico
  Puerto Rico
  United States

EUROPE
  Belgium
  France
  Germany
  Ireland
  Italy
  Netherlands
  Poland
  Portugal
  Russia
  Scandinavia
  Spain
  Switzerland
  Turkey
  Ukraine
  U.K.

ASIA/PACIFIC
  Australia
  China
  Japan
  Malaysia
  Philippines
  South Korea
  Thailand
  Taiwan

AFRICA
  South Africa

1. What is a performance measurement and relationship benchmarking program?

2. What customer channels are covered?

3. How frequently are these programs conducted?

4. What do clients do with program results?

5. How can you be sure the right customers and people are rating your performance?

6. How do we get retailers and the key personnel to participate?

7. Does the program cover issues important to you?

8. Who at a client organization are our contacts and users of the information?

9. How much information is available in the reports?

10. What if your needs are unique and don't fit into one of these benchmarking programs?

11. Can these benchmarking programs help you understand customer expectations, best practices, or key performance drivers?

12. Could a jointly sponsored benchmarking program using this approach be established in your industry?

13. How do clients rate Advantage International and the quality of our work?

14. You may have read about sharing of information; what's that all about?