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Help Desk

Posted July 11, 2022

Advantage Group International is seeking an analytical and detail-oriented Data Control Coordinator to join us in our journey of helping people and organizations work better together.

Who We Are:

Over thirty five years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback. Strong and measurable relationships lie at the heart of improved business performance.

However, how do you measure this? This is where Advantage comes in. We help you asses the health of your business relationships and provide, amongst other things, a competitive benchmark to evaluate your performance.

Stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 45+ countries.

Position Summary:

This position is responsible for all support activities necessary for executing the customer benchmarking program(s) to include coordination of questionnaires, development of data/report specifications, data verification, report production and overall project coordination.

This position may require communications with Program Managers (Toronto-based programs) or Country Manager & Field Manager (programs outside Canada) to ensure all aspects of the assigned program(s) are completed in accordance with project timelines while assuring the integrity and quality of the data.

Key Responsibilities:

  1. Data Verification – receive and process all completed reports to include performing all data verification procedures and work closely with Program Manager to prepare cut-off guidelines and tabulation weighting factors.
  2. Customer Questionnaires – at the beginning of each program cycle, work closely with the Program Manager to check any changes to the data requirements of questionnaire as determined by the Client Services Manager/ Country Manager; develop, update and maintain the category/competitor database; prepare questionnaires and direct mail-out; maintain database of questionnaires sent and returned; and follow-up with Program Manager in the case of unreturned questionnaires.
  3. Specifications Development – work closely with the Program Manager to develop all report and data processing specifications taking into consideration any changes to the questionnaire, sponsor requirements, customer categories, etc. for this program cycle. Also develop report formats and data processing templates in advance of receipt of completed questionnaires.
  4. Project Coordination – effectively manage timelines, coordinate with outside suppliers (interviewers, translation, printers, data processing) and coordinate aspects of report production, in Access, Excel, PowerPoint & PDF.
  5. Other – provide back-up support by completing duties as required to meet the needs of the organization

Key Contacts:

Internal: Program Managers, students/temporary workers, Senior/Regional Program Manager, Data Processing, Client Services, Country Manager, Field Manager

External: Interviewers (for North America only), Data Processing (if outsourced), translators (if required)

Position Duration:

4-month temporary Contract position with the possibility of transition to full-time employment.

Key Position Requirements:

(C = critical; I = important; N = nice to have)

Education & Experience:

  1. Post-secondary education, information services/market research/business administration preferred (C)
  2. 1+ years project coordination, market research or data management experience (I)
  3. Experience working in the market research industry (N)

 

  • Knowledge & Skills (competencies):
    1. Fluency (written & oral) in English (C)
    2. Strong verbal & written communication skills (internal and external contacts) (C)
    3. Intermediate skill level in Word, Excel & Power-point (C)
    4. Previous database experience, Access preferred (I)
    5. Time Management Skills (I)
    6. Attention to Detail (C)
    7. Organizational skills (C)
    8. Analytical skills (I)
    9. Administrative skills (I)

Why Should You Work For Us?

The Advantage Group offers an excellent work-life balance, including the following:

  • Stable company, with an established client-base
  • Flex culture: remote working, flexible hours
  • Intelligent and passionate team members
  • Unique business problem, a new challenge around every corner