Technical Program Manager, Custom Research

Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback.

Fast-moving consumer goods suppliers and retailers throughout North America began to recognize that strong and measurable relationships lie at the heart of improved business performance.

From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.

This role will provide a high level of technical project management and support for all aspects of the research activity in the Custom Research area in close consultation with our technology partner (based in Sydney, Australia). This includes supporting the Global custom team to expertly design, deliver and report outstanding quality projects, on time and to the quality standards our clients expect.

Duties will include:

Project Management:

• To provide program support to research fieldwork including, but not limited to, coordinating work-flow with key Service Provider, managing survey distribution and database support
• To assist proper operational survey and program set-up for individual Custom Programs
• Oversee the Program management workflows and ensure all programs seamlessly connect between Custom @ Advantage and client key contacts

Work-flow assistance to Manager:

• To liaise with and manage external provider/s to facilitate the delivery of research
• To set up and facilitate efficient internal research process within Custom Team
• To maintain an up-to-date, library of technology solutions/products
• Program Evaluation – To manage and maintain a program of evaluation and feedback on customer perspective of Custom Programs and desired outcomes

• Participation in project briefing sessions with PM’s and Technical partner
• Survey testing and QA in conjunction with Technical partner and research team
• Managing database in line with GDPR standards and best practice
• Database cleaning, updating and management
• Secure management of client database information
• Infield updating the team and clients
• Minor programming and Toolbox usage
• File management of project folders on SharePoint

• Education in Computing, Business, Engineering, Project Management or equivalent
• 2-3 years+ of relevant administrative, database management, project management or market research experience
• Strong proficiency with Microsoft Office suite, particularly MS Excel
• Strong proficiency with Excel formulas, particularly VLOOKUP, and pivot
• Experience with Tableau is considered an asset
• Experience in SQL databases an asset
• Professional, outgoing personality that is confident to interact with clients
• Comfortable managing large sets of data

• Outstanding project management and communication
• Possess a keen eye for detail and be comfortable with data/numbers
• Comfortable working with technology and databases
• Ability to communicate effectively internally and with suppliers/retailers
• Reliably work with limited supervision and a high sense of urgency
• Establish and maintain cooperative relationships with those contacted in the course of work
• Strong team player
• Flexibility and Adaptability – dealing with a changing environment

Internal Contacts:

• • Chief Research Officer
  • Head of Custom Solutions (International)
  • Head of Custom Solutions (APAC)
  • Program Managers – globally
  • Clients Service Teams

External Contacts:

• Research Project Manager’s @ our Technical partner
• Clients

This role is home-office based, working remotely. You will ideally be based in a market that Advantage currently directly employs in. Access to high-speed internet is necessary.

Expected Travel is limited but may include:

1. Occasionally meeting with team or clients within country or region
2. Potentially to the Toronto Corporate Office

Advantage offers an excellent work-life balance, including the following:

• Stable company with an established client base
• Flex culture: remote work, flexible hours
• Intelligent and passionate team members
• Unique business problem, a new challenge around every corner
• Competitive salary and benefit package

To apply, send your cover letter and CV to our Human Resources Team at resume@advantagegroup.com

We thank all applicants, but only those with relevant qualifications will be contacted.