Establish internal benchmarks for measuring satisfaction and understand your current relationship landscape with a continuous Voice of the Customer program. Measure the effectiveness of your initiatives, discover how changes impact engagement and identify areas of opportunity across markets to improve business results.
Gain an ongoing Advantage
Engagement is amplified when you introduce continuous attention and refinement to partnerships. Advantage Cadence can create and maintain a highly engaged business stakeholder community that understands and advocates for your business.
Agile to align with your business’ goals. Program timing, practices, and filters are all tailored to your needs.
Designed to make piloting engagement programs in new markets, industries, and segments simple and efficient.
Works across all operating systems and devices with no software installation or authentication process required.
Discover our listening programs
Hear Your Customers More Clearly
Empower Suppliers to Share More
Introduce a Voice of the Supplier program to measure the effectiveness of your relationships by aligning our proven practice set with questions specific to your business needs. Strengthen your relationships by building trust and increasing transparency using an objective and ongoing listening-to-action program.
Discover what Associates are Saying
Assess employee engagement and leadership effectiveness by collecting internal feedback that identifies the current cultural environment and areas of opportunity across lines of business. Pair Associate+ with a “Voice of” program to correlate team engagement and partner satisfaction to understand how they impact your business.
Listen to Any Audience Now
Fully customizable to fit your specific research needs, a Focus program enables active listening and responding across any one of your business relationships. Evaluate significant organizational transformations as they are occurring or gain an understanding of how initiatives are performing by sending or requesting critical feedback.
Three steps to greater advocacy
Quantitative and qualitative feedback is collected from your respondents in one or more waves via a custom survey. Respondents rate your business’ engagement in accordance with a 5-point rating scale across a program-specific practice set.
Advantage Cadence presents your performance back to you in real-time, empowering you to monitor participation, observe feedback, and stay involved throughout the entire program. We provide ongoing support and monitor your program’s activities to ensure a high concentration of quality feedback.
Our experts review and analyze your data to discover insights that will make your relationships more meaningful and impactful. These insights are presented back to you following each program wave to enable intuitive action planning among teams. Future waves of the survey are refined in accordance with your business’ changing environment and goals.
Targeting Digital Customers with a Custom Listening Program
A major supplier in the US beer, wine and spirits category sought feedback from a targeted customer group to gauge the effectiveness of their digital and e-commerce initiatives.
Discovering a Joint Business Partner Listening Solution
A large US-based Drug channel retailer wanted to measure their relationships with their Joint Business Partners (JBP).