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Loyalty Schemes Going Above and Beyond to Support Customers Amid the Pandemic

Winning loyalty programs elevate the customer relationship from transactional to emotional, achieving a personal connection with members. At a time in which consumers are feeling financially insecure and anxious about their health and general well-being, loyalty programs need to demonstrate care and empathy. Discover how retailers and suppliers are responding to these evolving customer needs through their respective loyalty schemes.

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Making A Meal Of It: The Pandemic and Perishables

The pandemic has seen a resurgence in demand for meal kit subscriptions with home cooking on the rise and dining at home becoming more habitual. Consequently, retailers and suppliers are challenged with collaborating on how to optimize product mix and remain relevant for the more cooking savvy consumer. Recognizing that consumers are adopting a more do-it-yourself approach to meal preparation, how can suppliers and retailers work together to appeal to their needs?

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The Convenience Channel Solidifies its Relevancy Amid the Pandemic

As the world moves through COVID and consumer shopping patterns evolve, convenience retailers and supplier partners have a massive opportunity ahead with the convenience channel in a pivotal position post-COVID. To sustain relevancy, convenience retailers will need to work closely with their suppliers to create shopping experiences that stand up to current consumer demands and protect themselves against losses driven by fuel and foodservice declines. Discover how convenience stores across the globe are doing this today.

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Why Adopting A Collaborative Mindset is Critical for Winning at Grocery E-Commerce

The pandemic has seen a boom in online grocery sales that most retailers were not equipped to handle. Today, many retailers offer online grocery services that are less profitable than in-store purchases. Both retailers and suppliers cannot cut and paste their offline offerings online and hope for success. Together, both partners must adopt collaborative mindsets that foster proactive solutions to serving online grocery shoppers.