• GroceryGrocery
  • DrugDrug

Karen Montalva

Program Director, Chile

Karen has over 20 years of experience as a Corporate Consultant and an Organizational Coach helping several companies to integrate models of Customer Experience.  She has also consulted in the banking and retail industry across Latin America, sharing valuable insights on topics of growth and performance, leadership and corporate sales. Karen holds a bachelor’s Degree in Business Administration and a certification from the Disney Institute in Quality Service.

Roberto Vega

Managing Director, Latin America Region
Roberto has an intense experience in the benchmarking business in Latin America. As a pioneer of Advantage Group, he launched retailer benchmarking studies in the Latin America region in 2003. Since then, Roberto has been building relationships with manufacturers and retailers and now oversees the entire region, outside of Brazil and Mexico. Roberto holds an MBA from the University of Nebraska.